Travellers at numerous Canadian airports experienced significant delays on Friday due to a temporary outage of the Canada Border Services Agency (CBSA) Primary Inspection Kiosks. The agency reported that scheduled maintenance work rendered these critical kiosks non-operational, which affected passenger processing at key airports nationwide.
Impact of the CBSA Kiosk Outage
The outage involved kiosks that assist travellers in scanning their documents and declaring items before they proceed to meet customs officers. The CBSA issued a statement acknowledging the inconvenience and assured the public that they were collaborating with partners to restore functionality as soon as possible.
Airports Affected
- Toronto Pearson International Airport – Terminal 1 and Terminal 3
- Other major Canadian airports experiencing delays
According to a tweet from Toronto Pearson Airport, passengers using affected terminals may face longer wait times when going through customs. This incident marks the second time in recent weeks that CBSA kiosks have faced operational difficulties.
Recent Outages
On October 2, a similar outage caused disruptions across multiple airports, leading to extensive lines as officers had to process passengers manually. While the prior outage was due to a technical failure, Friday’s incident was attributed to scheduled maintenance. The CBSA has not released a specific timeline for when the kiosks will be fully restored.
Conclusion
This latest delay highlights the importance of the CBSA Primary Inspection Kiosks in facilitating smooth entry for international travellers. As of now, the CBSA is working diligently to rectify the situation and minimize inconvenience for passengers.
