On June 12, around 8:30 PM, users in Vietnam reported issues accessing Facebook, Messenger, Instagram, Threads, and WhatsApp. This unexpected outage left many unable to log in or use essential features on these platforms.
Details of the Outage
While users attempted to access Facebook, Instagram, and Threads via web browsers, they encountered an error message stating, “An error occurred. We are working to fix the problem and will resolve it as soon as possible.” WhatsApp simply displayed a loading status without establishing a connection.
Individuals using the mobile app faced repeated login prompts but were ultimately unable to access their Facebook and Messenger accounts. Even with valid credentials, users could not perform basic functions such as sending messages, liking content, commenting, or sharing posts.
Social Media Responses
Despite issues with Facebook and Messenger, other platforms like Instagram, Threads, and WhatsApp remained operational. Many users took to Threads to express their confusion regarding the sudden failures. One user named Ms. Thao from Ho Chi Minh City mentioned, “I thought my account was hacked. It turns out many people are facing the same issue. I can’t send professional messages on Facebook or Messenger.”
Resolution and Previous Issues
By 9:20 PM, the outage had been resolved, although Facebook had not provided an official statement regarding the cause. This incident follows a previous outage reported in late April 2026, where users experienced app crashes shortly after opening the Facebook application. During that time, some individuals also noted issues with video playback, such as incomplete images and automatic content shifts, despite having a stable internet connection.
- Date of Outage: June 12, 2023
- Time of Outage: 8:30 PM
- Platforms Affected: Facebook, Messenger, Instagram, Threads, WhatsApp
- Resolution Time: 9:20 PM
- Location: Vietnam
