Sky customers using ITVX on Sky Stream and Sky Glass have reported frustrating issues with the app. Users have described a bug causing the app to jump randomly in programs, often straight to the end credits or back to the beginning. This unexpected behavior has led to episodes being marked as “watched,” despite viewers not being able to finish them. The problem appears to have emerged around May 27, with users still experiencing these jumps several days later.
Impact on Viewing Experience
The timing of this glitch is unfortunate, coinciding with significant shows like the Britain’s Got Talent final. Many users prefer catching up on demand, which means the bug could spoil live results for them. Reports indicate that the issue occurs more frequently after users attempt to fast-forward through ads.
Issue Origins
- Reported bug began around May 27.
- Jumping issue prevalent after ad skipping.
- Viewers experiencing jumps to end credits or back to the start.
Sky Stream and Sky Glass are streaming devices that rely on a broadband connection, eliminating the need for satellite dishes. The issue seems to be isolated to the ITVX app on these devices, not affecting others using ITVX on different platforms.
User Experiences
Many community forum users expressed their frustration, with some stating that the app has become nearly unusable. One user described, “ITVX jumps to the end, making it impossible to enjoy the show.” Another mentioned trying various fixes to no avail, which highlights the widespread nature of the complaint.
Sky’s Response
Sky has acknowledged the problem, indicating that support teams are collaborating with ITV to find a resolution. An official representative stated, “We will work with ITV to fix the issue, and updates will be provided.” However, some users reported receiving unfitting advice to check their Wi-Fi connection.
Possible Workarounds
- Users might avoid the problem by refraining from fast-forwarding ads.
- Viewing ITVX on alternative devices may also bypass the issue.
Using a different device could allow users to still enjoy their shows, although it could require watching ads, unlike the ad-skipping feature on Sky Stream and Glass.
History of Bugs
This is not the first time streaming devices have experienced similar glitches. Previous notable bugs have affected viewers, raising concerns about the reliability of streaming devices marketed as hassle-free.
Sky and ITV continue to work towards a solution, and users are encouraged to remain patient as updates emerge. Stay informed with El-Balad for the latest news on the ITVX bug affecting Sky Stream and Sky Glass users.
