Digital Health Records for Beginners: Key Changes Unveiled

The Digital Health Records (Dossier santé numérique, DSN) has officially launched, marking a significant transition in healthcare within Quebec. This initiative targets the health data of citizens in two specific regions: the North Island of Montreal and Mauricie-Centre-du-Québec. With the goal of fully digitizing medical information, the project aims to eliminate outdated methods such as faxes and paper documents.
Overview of the Digital Health Records
The DSN will consolidate various medical records that are currently scattered across multiple facilities. Traditionally, patient information is stored in different formats, often on paper. The Quebec government has partnered with Epic Systems, an American health information technology company, to create a single digital folder for each patient. This folder will include:
- Health history
- Professional notes
- Test results
- Medications
- Prescriptions
- Appointment schedules
Implementation and Functionality
Starting immediately, healthcare professionals within the two CIUSSS will operate exclusively using the Epic software. They must update patient information, from vital signs to prescriptions, in real-time. All players within the healthcare network—including clinics, hospitals, and long-term care facilities—will have access to this unified data. Furthermore, citizens will be able to access their health information and appointments through the mobile application, Mon dossier santé.
Pilot Project Limitations
This pilot phase is restricted to just two out of the 34 CIUSSS organizations to mitigate risks and allow for necessary adjustments. The cautious rollout aims to prevent the errors that disrupted services during the simultaneous launch of SAAQclic, another government project.
Consequences of the Deployment
The implementation of the DSN will lead to a 50% reduction in medical activities within the targeted CIUSSS. Certain cancer treatments will experience significant delays, with up to 60% of endoscopy appointments in Mauricie postponed. Approximately 20% of chemotherapy treatments are also expected to be affected.
Concerns from Healthcare Professionals
Many healthcare professionals have voiced their apprehension regarding the potential impact on patient care. Unlike minor inconveniences like driving permit renewals, delays in this system could directly affect patient health, leading to fears of postponed diagnoses and surgeries. Additionally, there are rising concerns regarding the security of patient data managed by Epic Systems. Former Digital Minister Gilles Bélanger criticized the project’s readiness for deployment and called for a postponement to ensure adequate training for staff and data protection measures.
Financial Overview
Initially approved for $268 million in 2022, the DSN pilot project’s budget has ballooned to $402 million due to additional funding requirements. A contract worth $1.5 billion has been established with Epic Systems to implement the system across Quebec, with total costs for the digital health record initiative potentially reaching between $3 and $5 billion by 2026. This financial escalation raises alarms regarding the project’s management and sustainability.
The Quebec government now faces the challenge of balancing technological advancement with the immediate needs of health services. As this project evolves, its implications for the future of healthcare will be closely monitored.
If you have information concerning this initiative, please reach out to El-Balad.



