In a decisive move to rebuild the troubled Société de l’assurance automobile du Québec (SAAQ), the Quebec government has appointed Serge Lamontagne as its new CEO. This change comes in the wake of a scathing report from the Public Procurement Authority, which criticized the SAAQ’s management, particularly regarding the failed SAAQclic project.
Leadership Changes at SAAQ
Serge Lamontagne is the fourth chief executive officer of the SAAQ in less than three years. The announcement was made during a meeting of the Council of Ministers. His task is to instigate a cultural shift within the organization.
Background of Serge Lamontagne
- Former General Director of the City of Montreal (2018-2024)
- Former General Director of the City of Laval (2014-2018)
- Recognized as an expert in organizational restructuring
Lamontagne’s appointment follows the interim leadership of Annie Lafond, who took over after Éric Ducharme was dismissed. Ducharme had been brought in to restore public confidence but was unable to address the ongoing crisis linked to SAAQclic.
Immediate Challenges Ahead
The SAAQ has faced scrutiny over serious mismanagement issues, including:
- Irregularities and fragmented contracts
- Lack of transparency in operations
- Costs of the digital transformation project exceeding initial budgets
Lamontagne will need to address three major priorities set by Minister of Transportation Jonatan Julien:
- Implement recommendations from various external reports
- Develop a plan to return to budgetary balance and reduce deficits
- Ensure high-quality services for citizens
Previous Leadership and Instability
The SAAQ has experienced significant leadership turnover recently:
| Name | Position | Tenure | Notes |
|---|---|---|---|
| Denis Marsolais | CEO | Jan 2021 – Apr 2023 | Oversaw SAAQclic launch; dismissed after failure |
| Éric Ducharme | CEO | Apr 2023 – Jul 2025 | Attempted to restore image; dismissed |
| Annie Lafond | Interim CEO | Jul 2025 – Jan 2026 | Task was customer service improvement |
| Serge Lamontagne | CEO | Since Jan 2026 | Appointed to turn around SAAQ |
As Lamontagne steps into his new role, he brings a wealth of experience and a mandate to foster trust with stakeholders. This critical juncture for the SAAQ could define its future amid ongoing public scrutiny and the need for systemic reform.
