Glasgow’s train services faced disruptions following damage to overhead electric wires near the high-level platforms of Glasgow Central Station. Fortunately, the low-level services remain operational, ensuring some continuity for passengers.
Incident Overview
ScotRail confirmed that no passengers were aboard the train affected by the incident. The damage occurred near the high-level platforms, prompting immediate actions to address the situation.
ScotRail Response
Phil Campbell, the director of customer operations at ScotRail, acknowledged the inconvenience caused to travelers. He expressed empathy towards those affected, stating, “We’re sorry to customers who have experienced disruption to their journey today as a result of this incident, and we share their frustration when these things happen.”
Engineers from Network Rail are currently engaged in repairing the damaged overhead wires. This response aims to restore normal operations at Glasgow Central as quickly as possible.
Compensation Information
Passengers who experience delays of 30 minutes or more may be eligible for compensation. Claims can be submitted through the Delay Repay Guarantee on the ScotRail website or app.
- Incident Location: Glasgow Central Station (High-level platforms)
- Service Impact: High-level disrupted; Low-level operational
- Compensation Eligibility: Delays of 30 minutes or more
ScotRail is committed to minimizing disruptions and ensuring passenger satisfaction during these unforeseen incidents. The repair efforts are a priority for restoring full service as soon as possible.
