Recent complaints from users have highlighted significant issues with the Crave streaming service on various Amazon Fire TV devices. The troubles seem to stem from an update released approximately a month ago, which has resulted in stuttering and freezing content.
Bell’s Acknowledgment of the Issue
In response to these concerns, Bell has confirmed they are investigating the ongoing problems. A representative stated, “We’re aware of an issue affecting some Fire TV devices and our team is actively investigating and working toward a resolution.”
Despite the issues on Fire TV, Crave continues to function normally on other supported devices. Bell has assured users that further updates will be provided once more information is available.
Current Workarounds for Users
For those affected, there are some immediate alternatives to access Crave’s content. Users can cancel their existing Crave subscriptions and re-subscribe via Amazon Prime Video. This option allows viewers to access Crave’s library through Amazon’s platform, which appears to be functioning correctly.
Wider Impact on Other Devices
While the Fire TV app shows the most notable issues, other platforms have also reported problems. Users have experienced difficulties on:
- Xbox consoles
- Samsung phones
- Chromecasts
- LG TVs
Additionally, users of the PlayStation 4 have received notifications about the discontinuation of service for the Crave app.
Future Updates and Compensation
Bell has yet to announce if there will be any compensation for users inconvenienced by these issues. As the company continues to address these technical difficulties, further updates are expected to clarify the situation.
El-Balad will keep readers informed as more information emerges regarding the resolution of the Crave issues on Fire TV and other devices.
