OpenAI’s services, including ChatGPT, are experiencing significant outages, as indicated by a spike in problem submissions on Downdetector. This outage tracking platform reveals a sharp increase in reports, signaling disruptions in OpenAI’s systems.
Understanding Outage Detection by Downdetector
Downdetector analyzes user reports in real time to gauge service outages. The platform collects data from its own pages, social media, and various online sources to automatically identify potential service incidents.
How Downdetector Confirms Outages
Downdetector assesses whether a rise in reports constitutes a genuine incident. Their baseline is calculated based on average report volumes for a particular service at corresponding times over the past year. A report is classified as an outage if it exceeds this typical volume significantly.
- Initial reports are kept for each user, but subsequent details do not count as new submissions.
- Every four minutes, the system evaluates the status of monitored companies, updating listings accordingly.
- Companies are categorized based on report volumes:
- No problems: Little to no evidence of an issue.
- Possible problems: Moderate evidence of potential issues.
- Problems: Strong and sustained evidence of an outage.
Reporting Issues and User Interaction
Users can report issues through Downdetector’s dedicated status page, selecting from types like login errors or server connectivity problems. The platform also leverages social media sentiment analysis to evaluate the scale of user impact.
Each company’s page features a chart showing “Problems last 24 hours,” a live outage map, a list of frequently reported issues, and a comments section for user feedback. Verified partners may utilize the “Downdetector Communicate” feature to engage directly with customers during outages.
Geographical Reporting of Issues
Reports submitted are linked to the user’s location. If a user files an issue for a local service on an international page, Downdetector reassigns that report to the accurate location. Unmonitored service reports are stored but excluded from regional outage statistics.
Users affected by the current outages can refer to Downdetector for updates and share their experiences to help monitor the situation.
