The Epic Games Store is currently facing significant access issues due to an outage at Amazon Web Services (AWS). Users attempting to log in or play games such as Fortnite and Rocket League are encountering an error message that states, “request could not be completed.” This widespread outage is affecting users globally.
Overview of the Outage
The outage began at approximately 8 AM UK time (midnight PT) and is primarily affecting Amazon’s crucial North Virginia data center (US-EAST-1). Amazon has acknowledged the situation, reporting “increased error rates and latencies” across its core services, which are essential for many online platforms.
Impact on Epic Games
Epic Games relies heavily on AWS infrastructure for various functions, including managing logins, running the launcher, and hosting game servers. Consequently, the AWS outage has rendered the Epic Games Store nearly inaccessible for many users. The “request could not be completed” error has emerged due to the Epic Games launcher being unable to connect to the required AWS servers.
Wider Implications
This outage extends beyond the Epic Games services. Numerous popular online platforms are also experiencing difficulties. Notable affected services include:
- Snapchat
- Roblox
- Amazon services (Ring, Alexa, Prime Video)
- Duolingo
- Canva
- Coinbase
- Venmo
Status and Resolution Efforts
Amazon is actively working to address these issues in its North Virginia facility. However, no estimated time for full service restoration has been provided. Until AWS resolves the outage, access to the Epic Games Store and related games will likely continue to be affected.
