On Friday, several Canadian airports experienced significant delays due to an outage of the Canada Border Services Agency (CBSA) Primary Inspection Kiosks. This disruption was caused by maintenance work and affected passenger processing at major airports across the country.
Details of the Outage
The CBSA confirmed the Primary Inspection Kiosks were offline. These kiosks play a vital role in processing arriving travelers, allowing them to scan documents and submit necessary declarations before meeting with border officers.
Airports Impacted
- Toronto Pearson International Airport
- Major airports across Canada
According to a tweet from Toronto Pearson, the outage affected Terminal 1 and Terminal 3, leading to longer-than-normal customs wait times for travelers.
Previous Technical Issues
This incident marks the second outage in two weeks. On October 2, another technical failure led to delays at Toronto Pearson and other airports. That outage necessitated manual processing of travelers, resulting in long lines.
Current Status
The CBSA has not specified when the kiosks are expected to return to service. They are collaborating with partners to resolve the issue as quickly as possible. The agency apologized for the inconvenience caused to travelers during this period.
Efforts are ongoing to restore the kiosks to ensure a smoother travel experience for passengers arriving at Canadian airports.
