On Monday, Vodafone experienced a significant outage that affected thousands of its customers across the UK. The issues impacted broadband, 4G, and 5G services, leading to widespread disruptions.
Details of the Outage
According to Vodafone, the problems were temporary, but they led to considerable inconvenience for users. Customers reported difficulties accessing both mobile data and broadband services.
Impact on Services
Cloudflare Radar indicated that Vodafone’s services experienced a dramatic drop, with internet traffic reportedly falling to zero. This outage prompted a surge of customer complaints on Downdetector, which peaked at over 130,000 reports shortly after 4:00 PM BST.
Customer Reactions
- Customers struggled to access Vodafone’s customer service and website.
- A dedicated web page meant for checking network status was also down during this period.
- Many users expressed frustration on social media, highlighting the challenges they faced.
One user shared their experience, stating they had to rely on a coffee shop’s Wi-Fi due to the outage. Another customer, who is self-employed, voiced their concerns about the inability to work as both their mobile and broadband services were affected. “Never regretted more having my mobile and broadband on the same network,” they lamented.
Conclusion
Vodafone, with over 18 million customers in the UK and almost 700,000 broadband users, faces scrutiny following this significant outage. As they aim to resolve the issues, many customers hope for a swift restoration of services and improvements in future reliability.
