In response to a rising tide of shoplifting, Long Beach has implemented new regulations targeting self-checkout systems in major retail stores. The city, home to approximately 500,000 residents, seeks to bolster public safety and curb theft through these measures.
Long Beach’s New Ordinance Overview
Dubbed the “Safe Stores are Staffed Stores” ordinance, this initiative is a pioneering effort in the United States. It mandates that large food and pharmacy retailers increase staffing levels in relation to self-checkout stations. Specifically, the regulations require one employee for every three self-checkout kiosks.
Key Provisions of the Ordinance
- Self-checkout stations must have a designated staff member for every three kiosks.
- Customers are limited to a maximum of 15 items at self-checkout.
- Locked items in cases cannot be rung up at self-checkout.
The city claims these measures aim to mitigate “hostile and unsafe” conditions at retail locations, where theft is reportedly common and often underreported. According to the National Retail Federation, theft incidents in the United States surged by 93% from 2019 to 2023, with retailers experiencing an average of 177 thefts daily this year.
Reactions from Retailers and Consumers
While many employees support the new law, concerns have surfaced regarding possible negative effects. Retailers, including prominent chains like Target, have expressed worries that the ordinance could lead to longer waiting times and increased prices for consumers.
Recent observations in Long Beach reveal that stores such as Albertsons and Vons have closed their self-checkout lanes entirely, with signs informing customers of the new regulations. Shoppers like Francilla Isaac have voiced their frustrations, noting that they are now encountering longer lines and restricted access to self-checkout.
Potential Impact on Grocers and Customers
The California Grocers Association predicts the need for additional staffing may lead to higher operational costs, ultimately impacting prices at the checkout. The association’s vice president, Nate Rose, warned that the elimination of self-checkout lanes could damage this shopping option’s viability.
Critics, including Rachel Michelin of the California Retailers Association, argue that the ordinance imposes rigid constraints on businesses. They believe that retailers should have the flexibility to adopt measures that protect their stores without such stringent requirements.
Conclusion and Future Outlook
Long Beach’s initiative highlights the growing challenge of retail theft and the balancing act between public safety and consumer convenience. As the city navigates the implications of this legislation, stakeholders will closely monitor its effects on both the shopping experience and store operations.
