A power outage on the Réseau express métropolitain (REM) network late on April 11 led to significant operational disruptions. Passengers from Brossard to Édouard-Montpetit stations were affected as service was halted, requiring emergency measures to ensure their safety.
Details of the REM Outage
Service interruptions occurred after a power failure forced REM officials to cease operations for the night. Passengers on board a train stopped between McGill and Édouard-Montpetit could not proceed, prompting an evacuation.
Evacuation Procedures and Response
At approximately 1 a.m., an evacuation protocol was initiated. Two Pulsar responders escorted the stricken passengers through the tunnel, leading them safely to Édouard-Montpetit station. The entire process took around 20 minutes, during which the backup response plan was activated.
- Evacuation started shortly before 1 a.m.
- Train was stranded between McGill and Édouard-Montpetit.
- No injuries reported during the incident.
Operational Adjustments
While the major interruption persisted between Brossard and Édouard-Montpetit, a reduced service line operated between Côte-de-Liesse and Deux-Montagnes. Extended service hours allowed riders to reach their destinations until 2 a.m.
Impact on Passengers
The disruption limited alternative transit options for many passengers late at night. REM officials confirmed that a review of the incident will take place with all partners involved. Additionally, established protocols remain in place to assist passengers with reduced mobility, including access to paratransit services when necessary.
As REM focuses on improving service reliability, officials aim to enhance their emergency response strategies for future occurrences.
