The United States Postal Service (USPS) is transforming its mail delivery system to enhance customer experience and efficiency. A major component of this evolution is the launch of the Informed Delivery mobile app. This free service provides users with the ability to digitally preview their incoming mail and manage deliveries directly from their smartphones.
Revamping Mail Delivery with Innovation
The Informed Delivery app is part of USPS’s broader initiative, “Delivering for America.” This multiyear plan aims to address ongoing financial challenges while modernizing postal services through innovative technology. The USPS intends to improve customer interactions and increase reliability in mail delivery.
New Features in the Informed Delivery App
- Push notifications to alert users about incoming mail and packages.
- Biometric logins for enhanced security and easy access.
- Improved package tracking, including scanning capabilities and sharing status updates.
- The ability to view and manage mail deliveries directly from mobile devices.
The app’s launch coincides with USPS’s extensive modernization of post office lobbies across the country. These enhancements include:
Lobby Modernization Innovations
- 24/7 Smart Lockers: Available in over 700 locations, these lockers allow customers to pick up packages at any time.
- Enhanced Self-Service Kiosks: Located in 2,600 post offices, these kiosks help reduce wait times by 40% by allowing customers to weigh packages, print labels, and buy supplies.
- Rapid Drop Mobile App: This app helps users store prepaid labels and track packages efficiently.
- Digital Information Displays: New signage to help customers navigate services easily.
- Streamlined Layouts: Redesigned spaces to improve traffic flow and accessibility.
- Expanded Government Services: More locations will offer federal agency services like passport processing and identity verification.
Looking Ahead
USPS is committed to modernizing its operations under a 10-year transformation strategy. As described by the Postal Service, this plan seeks to ensure long-term financial sustainability while enhancing service across all mail and shipping dimensions. Tracy Raymond, the director of retail operations, emphasized the goal of meeting customer expectations for speed and technology-driven convenience.
Customers can download the Informed Delivery app from both the Apple App Store and Google Play, marking a significant step in revitalizing mail services across the nation.
