On Wednesday, Claude AI faced significant issues, impacting thousands of users across the platform. Downdetector, a service that monitors outages, reported that over 4,000 users experienced problems early in the day.
Details of the Outage
As of 9:11 a.m. PST, reports indicated that many users were encountering difficulties specifically with Claude Chat. The official status page for Claude confirmed a partial outage status. The team revealed they had pinpointed the problem related to the Claude Desktop application.
Updates on the Situation
- 9:18 a.m.: Claude’s status checker updated, indicating the investigation of issues linked to “500s for public-api.” User reports of problems exceeded 6,000 at this point.
- 10:16 a.m.: Reports surged again, reaching approximately 10,000 users reporting issues. Despite a brief decline, the disturbance persisted.
Official Response and Fixes
According to Claude’s status page, efforts to deploy a fix for the desktop application were underway. Users were advised to update to Claude Desktop version 1.1.4328 or to reinstall the app to rectify ongoing issues.
This outage reflects challenges faced by AI platforms and their users. Continuous updates from companies like Claude AI are crucial for maintaining user trust during such incidents.
