The recent Gallant report reveals significant issues regarding the SAAQ’s transparency and project management related to its digital transformation initiative, known as CASA. The project, which began in 2014, aimed to modernize the services offered by the SAAQ but has faced various challenges, notably around costs and timelines.
Key Findings from the Gallant Report
The report, which encompasses 826 pages, was released on Monday in Quebec. It outlines how the SAAQ misled lawmakers and ministers for nearly a decade regarding both the expenses and progress of CASA.
Misrepresentation of Costs
- The SAAQ had a budget contract worth $458 million over ten years signed in 2017.
- By the project’s end, costs escalated to $682 million—more than $300 million over initial estimates.
- Key figures within the SAAQ, including its leadership, failed to inform the government about these rising costs.
According to the report, the SAAQ maintained a long-term relationship with a single supplier, which limited its options in case of disputes and increased the risk of cost overruns.
Key Individuals Involved
Karl Malenfant, the project’s architect, was heavily criticized in the report. His strong personality reportedly influenced internal controls, leading to their neglect or discrediting.
Éric Ducharme, the SAAQ’s CEO since Spring 2023, was also highlighted for providing misleading information. He informed officials of rising costs, but this revelation came too late to prevent further issues.
Government Knowledge and Involvement
The report indicates that Premier François Legault and Transport Minister Geneviève Guilbault were aware of the cost overruns earlier than claimed. In February 2025, the extent of the financial escalation became apparent with the arrival of new reports from the auditor general.
Comparison with Auditor General’s Findings
The conclusions of the Gallant report largely align with those from the Quebec auditor general. However, there was noted inconsistency in the methodologies used to predict that CASA might cost $1.1 billion by 2027.
Conclusion
The findings from the Gallant report show serious concerns regarding the management of the CASA project by the SAAQ. The issues of miscommunication and failure to manage budgets effectively call into question the agency’s leadership and its accountability to stakeholders.
