The Solicitors Regulation Authority (SRA) is investigating the abrupt closure of Butterworths Solicitors, a firm with branches in Carlisle, Penrith, Kendal, and Hensingham. The Lowther Street branch in Carlisle displayed a notice on February 2, stating it could no longer operate, leaving many customers in distress.
Impact on Customers
Customers flocked to the branches only to find them shut. Among them was Marie Latimer, who attempted to finalize a house sale. Latimer shared her feelings of uncertainty and frustration, stating she learned about the closure through her mortgage broker and social media.
- “It’s a great big spanner in a long line of everything else that has gone wrong,” she expressed.
- Latimer emphasized the lack of communication from the firm, adding that she felt demoralized by the sudden changes.
- She acknowledged that many others were likely feeling the same sense of loss and confusion.
SRA’s Response and Guidelines
The SRA received multiple reports regarding the closure, indicating that Butterworths might not have adhered to required protocols. According to the SRA, when a law firm closes, it must ensure client interests are protected. This includes:
- Notifying clients about seeking new legal representation.
- Returning archived files to former clients.
- Redistributing any held funds.
The SRA stated, “We have contacted Butterworths to remind them of their professional obligations. If they are indeed closing, affected clients should be informed soon.”
Concerns from Other Clients
Another affected customer, who identified herself as Olivia, expressed her shock and anger at the unexpected news. She commented on the challenge of obtaining information from Butterworths, emphasizing the urgency of her situation regarding her father’s estate.
- Olivia revealed, “I feel like we have completely been left in the dark.”
- She had an important appointment scheduled that was now in jeopardy due to the firm’s closure.
The SRA’s guidelines aim to ensure that clients like Olivia and Latimer receive the support they need during this challenging time.
Next Steps for Affected Clients
Clients impacted by the Butterworths closure can file complaints with the SRA through their official website. It’s crucial for clients to seek alternative legal representation to address their ongoing legal matters.
The situation reflects the challenges faced by clients when a law firm closes unexpectedly. It underscores the importance of clear communication and adherence to regulatory standards within the legal profession.
