Quebec has appointed Serge Lamontagne as the new CEO of the Société de l’assurance automobile du Québec (SAAQ). This decision marks a pivotal moment for the organization, which has faced considerable scrutiny following the troubled launch of the SAAQclic platform.
Background on Serge Lamontagne
Serge Lamontagne, a seasoned public sector expert, will assume his role on January 19, 2024. At 67, he brings over 35 years of experience in public governance. Notably, he has served as the Director General of Laval and, most recently, Montreal.
Key Responsibilities and Expectations
Lamontagne’s primary task will be to implement the recommendations from a recent report by the Autorité des marchés publics (AMP). This report highlighted significant governance issues within the SAAQ. Additionally, he is anticipated to prepare for the upcoming Gallant Commission report, due by February 13, 2024.
- Address governance issues within SAAQ
- Prepare for the Gallant Commission report
- Ensure quality public services amid technical failures
- Develop a budget recovery plan for SAAQ
Recent Developments and Changes
Lamontagne’s appointment comes shortly after the resignation of François Legault and follows a series of leadership changes at SAAQ. He is now the fourth CEO in three years, succeeding Denis Marsolais and Éric Ducharme, with Annie Lafond temporarily filling the role before his arrival.
The focus on appointing an external candidate like Lamontagne reflects the government’s desire for a fresh perspective in managing the SAAQ amid ongoing challenges. His expertise in public sector reorganization is seen as essential for instigating necessary cultural and governance reforms.
Conclusion
As the new CEO, Serge Lamontagne faces significant challenges ahead. His success will depend on his ability to restore trust in the organization, improve service delivery, and navigate the complexities of public administration. The upcoming months will be crucial as he works to transform the SAAQ in line with public expectations and regulatory demands.
