A resident of Kennet House in Reading has faced a distressing situation following a sewage overflow in her apartment. The incident, which occurred on December 10, was due to a blockage in the stack pipe connecting the ground and first floors.
The woman, who prefers to remain anonymous, reported that raw sewage flooded her bathroom for several hours. She described the harrowing experience of scooping the waste off her floor. “I didn’t have time to grab gloves, I had to do it all barehanded, even with a cut on my hand,” she explained.
Impact of the Sewage Overflow
The resident estimated the damage to her belongings at hundreds of pounds. She had to dispose of numerous clothes and towels, along with other absorbent items, to manage the mess. The overwhelming concern for water damage prompted her to use everything available, from kitchen towels to blankets.
Response from Pinnacle Property Management
Pinnacle Property Management oversees the building and stated that they followed the correct procedures during the incident. They assured that the matter was discussed with the environmental health team from Reading Borough Council, who reportedly approved their actions.
- The building’s carpets and property underwent professional cleaning.
- The management claimed they were unaware of the resident’s losses.
- The homeowner has the option to file a claim against the building’s insurance, subject to policy excess.
The resident expressed her frustration about the health risks associated with the sewage leak. She noted that the unsanitary conditions within her home created significant distress. “Walking around your home knowing it’s a health risk is just not nice,” she remarked.
Next Steps for Residents
This incident raises awareness about plumbing issues and their potential repercussions. Residents experiencing similar problems are encouraged to report them promptly. Engaging with property management and local authorities can facilitate swift action to avoid health hazards.
El-Balad continues to monitor the situation and awaits further comments from Reading Borough Council regarding this incident. The community’s well-being remains a priority as discussions about plumbing safety and property management practices unfold.
