Conduent Services, a provider of back-office support, has informed Blue Cross Blue Shield patients about a significant data breach. This breach has potentially compromised sensitive personal information, including Social Security numbers.
Details of the Breach
Patients received notification letters on October 24, alerting them to the incident. Conduent disclosed that their network was accessed by an unauthorized third party from October 21, 2024, to January 13, 2025. While the company stated it is currently unaware of any misuse of the data, they are taking steps to assist affected individuals.
Impacted Information
- Social Security numbers
- Dates of birth
- Home addresses
Protective Measures Offered
To mitigate risks, Conduent is offering affected individuals complimentary services, including:
- 24 months of identity monitoring through Kroll
- Access to identity restoration services
Steps for Affected Patients
Patients can take the following actions to safeguard their personal information:
- Enroll in Identity Monitoring: Visit enroll.kroll.com/redeem to activate your complimentary service using the code from your notification letter. Enrollment must be completed by March 2026.
- Obtain Free Credit Reports: You are entitled to one free credit report annually from Equifax, Experian, and TransUnion. Request your report at annualcreditreport.com or by calling 877-322-8228.
- Place a Fraud Alert: A fraud alert prompts creditors to verify your identity before opening new accounts. Contact any major credit bureau to set up this alert, which remains active for 90 days and can be renewed.
Conclusion
As the investigation continues, Conduent is committed to helping patients navigate this challenging situation. By taking advantage of the offered services and following recommended precautions, affected individuals can better protect themselves from potential identity theft resulting from this breach.
