Sky has officially discontinued its Sky Live TV service as of December 4, 2023, two years after its launch. This decision will affect customers who purchased the service, as they will be eligible for refunds.
Details of the Sky Live Shutdown
Sky Live was introduced in June 2023 to enhance the features of the Sky Glass TV. It provided users with capabilities such as video calls and interactive fitness videos. A highlighted feature allowed multiple households with the device to watch live TV and sporting events together, creating a virtual shared viewing experience.
Refund Information for Sky Live Customers
- Customers who paid the full price of £290 upfront will receive that entire amount back.
- For those on a subscription plan of £6 per month, refunds will be based on the number of months they paid.
- For instance, a customer who subscribed for one year will receive £72 back.
Sky confirmed that refunds will be processed automatically to the payment method linked to customers’ Sky accounts.
What to Do with Your Sky Live Device
Customers wishing to dispose of the Sky Live device can do so by either returning it using a prepaid envelope or taking it to a recycling center. In a community post, Sky expressed understanding of any disappointment regarding the service’s termination.
Continuation of Popular Features
Despite the shutdown of the Sky Live device, Sky will retain some functionalities. Customers can still enjoy select games from the Sky Live platform, including the popular “Who Wants To Be A Millionaire,” which will remain free for Sky Glass and Sky Stream subscribers.
Sky’s Focus Moving Forward
A spokesperson for Sky emphasized the company’s commitment to innovation. The decision to end the Sky Live service is part of a broader strategy to concentrate investments in areas that enhance customer experience, such as faster products and diverse content offerings.
In conclusion, affected Sky Live customers can expect refunds, while Sky continues to evolve its product line to better serve its audience.
