Recent reports indicate that hundreds of EE customers are facing significant mobile and broadband issues. Despite claims of no network problems on the EE website, many users have experienced connectivity failures.
EE Network Outage Details
Customers expressed their frustrations on social media platforms like X/Twitter. One user highlighted that they have experienced connectivity loss for the third time in a week. They criticized the website’s assertion of “excellent coverage” while facing unreliable service.
User Experiences
- Some users report their mobile signal dropping frequently.
- Others claim to be without a signal altogether.
Approximately 300 individuals reported issues early Sunday morning, as indicated by Downdetector, a service that tracks outages.
EE’s Response
In response to customer complaints, EE urged users to check their network status online and contact the technical support team if necessary. The company acknowledged that there is an outage affecting certain customers in the Hull area, attributing this to ongoing essential works.
EE anticipates the resolution of these issues by the end of today. They have also apologized for the inconvenience and recommended that customers utilize Wi-Fi calling where feasible.
