The upcoming 2025 NFL Game in Madrid will exclusively feature digital tickets, making it essential for attendees to understand the ticketing process. All tickets will be delivered electronically, and fans should download them to their mobile devices prior to the event.
Digital Ticket Distribution Timeline
Ticket emails will be sent a maximum of 48 hours before the game. This ensures all attendees have ample time to download their tickets.
Downloading Your Digital Ticket
- For iPhone users, ensure Apple Wallet is installed.
- Android users should have Google Pay ready.
The ticket email will contain download buttons for both Apple Wallet and Google Pay. Clicking on the respective button will save the ticket directly to your mobile.
Compatible Devices
- Apple: All iPhones with Face ID or Touch ID, excluding iPhone 5s, and all Apple Watch models.
- Android: Devices must run the latest version of Android with Google Pay updated and NFC enabled.
Forwarding Tickets to Group Members
After downloading your ticket, inform your group about their specific seat assignments. Forward the email containing their tickets to avoid duplicates.
Using Your Digital Ticket at the Stadium
On game day, ensure your phone has sufficient battery life. Locate your ticket within Apple Wallet or Google Pay before arriving at the stadium.
At the entry points, you will scan your digital ticket. Place your phone screen-up with maximum brightness under the barcode reader. Each ticket is valid for a single entry only.
Customer Support and Alternatives
- Contact customer service if you haven’t received your ticket email 48 hours before the game.
- For those without mobile phones, customer service can assist with obtaining a paper ticket at the venue.
- If a mobile device dies before entry, visit the ticket windows with your ID and email confirmation for assistance.
Children’s Entry Policy
Children under 18 months can attend for free but must obtain a ticket at the box office on the event day. Any child over this age must have their own ticket.
The Madrid venue is set to offer a seamless experience with digital tickets, ensuring fans can focus on enjoying the game rather than worrying about physical tickets.
