Users of smart beds experienced significant disruptions due to a massive outage of Amazon Web Services (AWS) on Monday. This incident particularly affected the temperature-regulating and elevating mattresses from Eight Sleep, leaving many users unable to adjust settings.
AWS Outage Impact on Smart Beds
The AWS outage impacted the functionality of Eight Sleep’s Pod systems. Several users reported their smart beds remained stuck in uncomfortable positions and extreme temperatures. For example, some beds reportedly set their temperature to a scorching 110°F and could not be lowered.
Customer Reactions
- Users expressed frustration on social media platforms like Reddit and X.
- Feedback included complaints about beds remaining in inclined positions and being too hot during the night.
- One user mentioned continuously trying to adjust the temperature without success.
Eight Sleep CEO Matteo Franceschetti acknowledged the issue on X, offering an apology and assuring users that the situation was being addressed. He stated, “The AWS outage has impacted some of our users since last night, disrupting their sleep.”
Eight Sleep’s Response
In response to the outage, Eight Sleep co-founder Alexandra Zatarain announced the rollout of a new feature called “outage mode.” This feature enables app communication with the Pod devices via Bluetooth, even when the cloud is unresponsive. Zatarain explained, “During an outage, you’ll still be able to open the app, turn the Pod on/off, change temperature levels, and flatten the base.”
Product Highlights
- Eight Sleep Pod systems start at $2,000.
- Monthly subscription for Autopilot features begins at $17.
- Cloud connectivity is essential for controlling the mattress settings.
As of Tuesday, Franceschetti confirmed that all devices were operating normally again. He emphasized the company’s commitment to rapidly implement the outage mode and improve service reliability.
