In a significant move reflecting changing consumer behaviors, Santander UK has announced the closure of 76 branches across the United Kingdom by 2025. The bank’s decision comes as more customers shift towards online and mobile banking solutions. The trend has necessitated adjustments in branch operations and services.
Santander’s Upcoming Closures
Among the branches that have already shuttered, the Surrey Quays branch in London is scheduled to close on November 18. Additionally, 18 more branches will close soon, though the exact dates are yet to be revealed.
List of Announced Branch Closures
- Bexhill
- Billericay
- Dover
- Droitwich
- Dunstable
- East Grinstead
- Holyhead
- Ilkley
- Larne
- Lytham St Annes
- Maldon
- Morley
- North Walsham
- Redcar
- Saffron Walden
- Turriff
- Uckfield
- Urmston
Changes in Operating Hours
As part of its restructuring, Santander has also reduced operating hours at 36 branches since June 30. This decision aims to balance the customer experience as they adapt to new banking norms.
Branches with Reduced Hours
- Alton
- Banbury
- Barry
- Beeston
- Bicester
- Braintree
- Bury St Edmunds
- Caerphilly
- Chippenham
- Cirencester
- Cricklewood
- Durham
- Ely
- Grantham
- Great Yarmouth
- Harlesden
- Hitchin
- Irvine
- Kendal
- Kettering
- Kilmarnock
- Lowestoft
- Newark
- Penrith
- Petersfield
- Retford
- Spalding
- Stamford
- Stevenage
- Stroud
- Sudbury
- Trowbridge
- Washington
- Wellingborough
- West Bridgford
- Worksop
The Future of Santander Branches
A Santander spokesperson has emphasized the importance of adapting to changing customer needs. The bank is focused on maintaining a balance between digital services and face-to-face interactions. New initiatives, including Community Bankers and redesigned branches, aim to enhance customer service amid the ongoing transition to digital banking.
Despite these advancements, concerns remain regarding the impact on older and vulnerable customers. Many still prefer in-person banking, especially those who are less comfortable with technology or need consistent access to cash.
Santander’s ongoing adjustments seek to provide both innovative digital solutions and personal banking support as customer preferences continue to evolve.
