On October 10, 2023, customers across the United States reported significant disruptions in Verizon services, impacting both wireless and Fios internet connections. Users encountered various issues, including phones operating in “SOS” mode, which signifies a lack of network connectivity. This outage has notably affected areas in Pennsylvania, New Jersey, New York, California, and Texas.
Widespread Outages Across Major Cities
Major urban centers like New York City and Philadelphia faced considerable service interruptions. Downdetector indicated a surge in reported outages, particularly before 9 a.m. on the same day. Challenges have persisted since October 9, sparking frustration among Verizon’s customer base.
Impacted Services
- Voice calls
- Text messaging
- Wireless home internet (Fios)
Verizon has confirmed that these services are limited during the outage and is actively working towards restoring normal functionality.
Understanding SOS Mode on Your Device
If your iPhone or Samsung phone displays “SOS” or “SOS only,” it indicates that the device is not connected to any cellular network. Users with newer iPhone models may have some mercy due to built-in satellite connectivity, allowing emergency calls and messages.
How to Check Your Coverage
To verify whether Verizon services are disrupted in your area, customers can use the “Check Network Status” tool on Verizon’s website. By entering your address, you will receive information about the start of the outage and an expected time for service restoration.
Contact for Verizon Customer Support
For technical support, Verizon customers can reach out via the following numbers:
- Wireless Support: 800-922-0204 (Available 8 a.m. to 12 a.m. daily)
- Fios Internet Support: 800-837-4966 (24/7 availability)
Additionally, users can engage with Verizon’s 24/7 chatbot for assistance through the company’s website.
Conclusion
As Verizon continues to address these widespread service interruptions, customers are encouraged to stay informed via the company’s outage map and customer support channels. The ongoing issues reflect the challenges that major telecom providers face in maintaining consistent service amid high demand.
