On June 12, 2026, Canada officially implemented new rules prohibiting activation fees for telecommunications services. The Canadian Radio-television and Telecommunications Commission (CRTC) introduced these regulations to facilitate smoother transitions for customers switching carriers. These rules prevent service providers from imposing fees that deter subscribers from altering their service plans or canceling contracts.
Overview of the New Rules
The CRTC’s mandate prohibits any fees associated with the activation or modification of telecom services intended to discourage changes in service. However, certain reasonable fees are permitted, such as those for installing services in customers’ homes. Notably, while connection fees have been banned, charges related to optional products and the physical installation of services remain permissible.
Key Prohibitions
- Ban on activation and modification fees.
- Restrictions on cancellation fees with some exceptions.
Carriers’ Responses to the New Fee Rules
Following the announcement of these regulations, some telecom carriers removed their activation fees, while others introduced new charges to circumvent the rules. For instance, Bell and Telus have both replaced their previous connection fees with new charges, prompting scrutiny from the CRTC.
Changes Implemented by Bell and Telus
- Bell introduced a $40 device handling charge.
- Telus implemented a $15 SIM charge.
The CRTC has formally addressed both companies regarding potential violations of the new regulations due to these additional fees. The situation remains under observation, as neither company has yet revised their pricing strategies.
Fee Removals by Other Carriers
Several providers have ceased charging activation fees, demonstrating compliance with the CRTC’s new rules. Freedom Mobile was among the first to eliminate its $45 connection fee, along with other fees that previously burdened customers.
Recent Changes from Freedom Mobile
- Removal of the $45 connection fee.
- Elimination of $30 early cancellation fees for Roam Beyond data plans.
- Introduction of a $10 partial top-up fee for online prepaid orders.
Updates from Rogers and Fido
Rogers and its subsidiary Fido also abolished their $80 connection fee. These adjustments came into effect the same day as the new regulations.
Implications for Other Service Providers
Many providers had already refrained from charging activation fees prior to the CRTC’s directive. However, some still impose charges for essential components, raising questions about compliance with the new rules. For example, Public Mobile is currently offering $0 eSIM activations, whereas physical SIM cards incur a fee.
- Lucky Mobile and Chatr Mobile provide $0 eSIM activations but charge $10 for physical SIM cards.
- SaskTel does not impose an activation fee at all.
The CRTC’s regulatory framework aims to create a more user-friendly environment for telecom customers in Canada. As companies adjust to these new expectations, it will be crucial to monitor their adherence to the guidelines.
