The Canada Revenue Agency (CRA) is set to permanently close 45 drop-off boxes across the country. These boxes enable taxpayers to submit paper tax returns and other documents at no charge. The closure will take effect on May 29, marking an end to their service after the 2026 tax season.
Impact on Taxpayers
Freelancers should note this significant change. They must file their tax returns by June 15, whereas the regular deadline for most taxpayers is April 30.
Declining Usage
The CRA cites a considerable drop in the use of these drop-off boxes as a key reason for their closure. Usage plummeted by 78% from 2018-2019 to 2024-2025. In earlier years, about two million users relied on this service, but currently, only approximately 430,000 taxpayers are still utilizing the drop-off boxes.
Safety and Security Concerns
Another reason for the shutdown includes concerns over processing delays compared to electronic submissions. The CRA also mentions safety issues, stating that the closure would help mitigate risks related to burglaries, vandalism, and the handling of suspicious packages by staff.
Next Steps for Tax Filers
Taxpayers can use the drop-off boxes until the end of the day on May 28. After this date, the CRA encourages individuals to prioritize online submissions and payments.
- Paper tax returns can still be mailed, but this will incur fees.
- Payments may be made via Canada Post locations using a QR code.
- Payments can also be completed at financial institutions with a remittance voucher.
Shift Towards Digital Services
In a move towards modernization, the CRA has ceased proactive mailing of tax kits this year. This initiative aims to accelerate the agency’s transition to digital services, making it easier and more efficient for taxpayers.
