In a troubling incident in Rochdale, Greater Manchester, a DPD delivery driver has been terminated after being caught stealing a £1,200 iPhone 17 Pro Max. The incident occurred shortly after the driver snapped a picture of himself delivering the phone to customer Samuel Taylor.
Incident Overview
Samuel, a 20-year-old customer, purchased the iPhone through Giffgaff and anticipated its arrival on January 19. However, upon returning home from work, he discovered that the phone had not been delivered.
Security footage from Samuel’s home shows the driver approaching with the package. The driver is then seen returning the parcel to the van before driving away, clearly indicating theft.
Customer Response
- Samuel reported the incident to DPD, only to be advised to contact Giffgaff.
- Frustrated with DPD’s response, he took to social media to highlight the issue.
- He stated he felt “shocked” and “robbed” after reviewing his security footage.
Samuel expressed his disappointment and stated, “I wouldn’t want to use DPD again. I don’t trust them anymore.” He criticized the delivery company’s accountability and said, “I want my phone; I paid for it.”
DPD’s Reaction
In response to the incident, a DPD spokesperson confirmed that the driver has been dismissed. They stated, “We have a zero-tolerance approach to incidents such as this and will always take firm action.”
Furthermore, DPD has apologized to Samuel for the distress caused and assured him that they are addressing the matter internally.
Giffgaff’s Involvement
Giffgaff also weighed in on the issue, acknowledging the problem with the delivery. They mentioned that the proof of delivery did not meet their standards and have initiated a review with DPD. Giffgaff has refunded Samuel’s initial deposit for the device.
Conclusion
This incident highlights the importance of accountability in delivery services. With rising consumer expectations, companies must ensure their employees uphold ethical standards. Samuel’s experience serves as a cautionary tale for both consumers and service providers alike.
