On December 9, 2025, the Superior Court approved a class action against Pizza Salvatoré related to undisclosed delivery fees. The action targets all Canadian customers who ordered through Pizza Salvatoré’s mobile app or website between November 8, 2021, and June 17, 2025. Consumers reportedly paid more than the advertised price due to mandatory delivery fees presented late in the purchase process.
Class Action Details
The legal motion was submitted over a year ago. The approval allows for an out-of-court settlement agreement. The hearing for this agreement is set for April 2026.
Claims Against Pizza Salvatoré
- The motion was initiated by Services juridiques SP.
- Customers cite that the advertised subtotal did not include a $3.99 delivery fee, raising the total to $39.95.
- The claim references Article 224 c) of the Consumer Protection Act, which mandates that total costs must be disclosed upfront.
Lawyer Sébastien A. Paquette emphasizes that the pricing practice at Pizza Salvatoré misleads consumers by not disclosing mandatory fees early enough in the purchasing process.
Consumer Statistics
As of August 2024, Pizza Salvatoré reportedly processed around 100,000 orders weekly. This high volume underscores the significant reach of the class action among affected consumers.
Industry Context
Élisabeth Abbatiello, VP of Communications at Groupe Abbatiello, acknowledges that this pricing practice is common in the restaurant industry. Notably, major delivery services like Uber Eats and DoorDash have similar practices.
- Abbatiello indicates that other restaurant chains also use this pricing model.
- Recent changes to Pizza Salvatoré’s website now clearly disclose delivery fees during the ordering process.
Changes Implemented
Recent modifications on the Pizza Salvatoré website include clear notifications of delivery fees before checkout. These changes aim to enhance transparency and avoid further legal issues.
Broader Implications
The class action against Pizza Salvatoré is part of a larger scrutiny involving multiple restaurant chains. On June 17, 2025, a similar legal motion was filed against Pizza Pizza, Domino’s Pizza, and Pizza Hut.
- On November 7, another lawsuit was directed at 49 other restaurants, including Ashton, PFK, and Pacini.
- Paquette asserts that many chains violate the Consumer Protection Act by only disclosing additional fees at payment.
This movement aims to hold restaurants accountable for transparent pricing practices across the industry.
