Hertfordshire Police Concede WhatsApp Arrest Mistake, Award £20k Compensation

Hertfordshire Police have agreed to pay £20,000 in compensation for the wrongful arrest of a couple after they raised concerns about their daughter’s primary school. The couple, Maxie Allen and Rosalind Levine, faced unlawful detention for 11 hours on allegations of harassment and malicious communications.
Details of the Incident
The incident unfolded on January 29, when six police officers arrived at the couple’s home. This arrest was prompted by complaints made by Cowley Hill Primary School in Borehamwood, where their daughter attended. The couple were accused of creating a nuisance and harassment related to the school’s leadership and recruitment process.
Background of the Complaint
Maxie Allen, who serves as a Liberal Democrat councillor on Hertsmere Borough Council, and his partner were participating in a WhatsApp group for parents. They expressed concerns about the recruitment of a new headteacher and voiced their opinions about the school’s management. Following these discussions, they received a ban from the school.
- Arrest Date: January 29
- Duration of Detention: 11 hours
- Compensation Amount: £20,000
Police Acknowledgment of Wrongful Arrest
Following the incident, Hertfordshire Police acknowledged that the criteria for a legal arrest had not been met. Despite the apology and compensation, the police stated that there were no allegations of misconduct against the officers involved.
Mr. Allen described receiving the acknowledgment as a significant moment for them. “It was tremendously emotional,” he said, expressing relief over the police’s acceptance of liability.
Impact on the Family
Ms. Levine recounted the shock of her arrest in front of her three-year-old child. She expressed disbelief about the charges and emphasized her innocence. The couple noted that their experiences with the police have altered their perceptions, leading Ms. Levine to feel distrustful.
Responses from the School
Cowley Hill Primary School has responded by indicating that their actions were taken due to an overwhelming volume of communication considered distressing. They have opted not to comment further, citing the aim to provide quality education.
Mr. Allen pointed out that the reactions to their inquiries about school governance may have contributed to the police involvement. He highlighted the absence of clarity regarding the specific communications that led to their arrest, describing the remarks made by Ms. Levine as minimal.
Community Response
Jonathan Ash-Edwards, Police and Crime Commissioner for Hertfordshire, remarked on the breakdown of communication between the school and parents. He emphasized that responses to such situations should not escalate to police intervention.
This incident has raised questions about police involvement in school-related matters and the responsibilities of educational institutions in managing parent concerns.



