Residents across Canada may receive messages regarding a class-action lawsuit against Rogers Communications, which is legitimate. A Quebec court recently approved a national class-action suit involving Rogers Communications Inc., Rogers Communications Canada Inc., and Fido Solutions Inc. This case stems from a significant wireless outage that occurred on April 19, 2021. Although the court’s approval allows the lawsuit to proceed, the allegations of wrongdoing have not yet been substantiated.
Details of the Class-Action Lawsuit
The class-action is spearheaded by Lex Group Inc., a law firm based in Montreal. It claims that millions of Canadians faced extensive service disruptions during the 2021 outage. Many customers were unable to make phone calls, send texts, or access mobile data without Wi-Fi connections.
The firm argues that this disruption led to various adverse consequences. Customers, including delivery drivers and sales personnel, suffered loss of income due to their inability to use their phones effectively. Moreover, the outage hindered individuals from reaching emergency services, potentially resulting in medical emergencies.
Who is Eligible for Compensation?
The class-action encompasses all Canadians who held a wireless contract with Rogers, Fido, Chatr, or Rogers for Business during the outage. Customers are automatically included unless they choose to opt out.
- If you were a customer at the time of the outage, you are considered part of the class.
- You may be entitled to compensation depending on the court’s final decision on the case or if a settlement is reached.
Those interested in receiving updates can register through the Lex Group’s website. Participation in the lawsuit involves no fees upfront. The law firm’s costs, if incurred, will be deducted from any settlement amounts, pending court approval.
Opting Out
If you wish not to be included in the class-action, you must submit a written request to the Superior Court of Quebec by November 23. Additionally, notification must be sent to Lex Group to formalize your withdrawal.
This case will be heard in the Superior Court of Quebec, specifically in the District of Montreal. The judges will determine whether Rogers should pay further compensation beyond the one-day credit provided to customers during the outage.
Potential Outcomes and Next Steps
Should the case succeed, class members may receive partial refunds as well as compensatory, moral, or punitive damages. For further information regarding the lawsuit, interested individuals can visit the Lex Group Inc. website.
