Tesla has announced that transfers of Full Self-Driving (FSD) software will not be honored for the base trim of the Cybertruck AWD. Owners are being informed that they must upgrade to a more expensive trim to complete the transfer of their existing FSD software, which has sparked significant backlash.
Cybertruck Pricing and Transfer Issues
The lowest-priced Cybertruck is now available at a starting price of approximately $60,000. Many customers who expected to transfer their FSD capabilities to this new model are disappointed to learn that the base trim does not qualify for the transfer. Instead, they are being asked to either pay an additional $20,000 for a higher trim or subscribe to FSD for $99 per month.
Changes in FSD Transfer Policy
This situation stems from a recent shift in Tesla’s policy regarding FSD. In February, the company transitioned from a traditional one-time purchase model for FSD, priced at $8,000, to a monthly subscription model. As a result, owners can no longer buy FSD outright for their vehicles.
- Cybertruck AWD base trim starts at $60,000.
- FSD subscription cost is $99 per month.
- Owners face an additional $20,000 charge for higher trims to use FSD.
Customer Reactions and Cancelled Orders
Many Tesla owners have reacted strongly to what they perceive as a change in terms post-order. Numerous customers report canceling their Cybertruck orders, believing they have been misled about the FSD transfer capabilities.
In early March, Tesla subtly updated the language on its support page regarding FSD transfers. Initially, the policy seemed to allow transfers for owners placing orders for new vehicles. However, the recent language changes indicate that only customers taking delivery of new vehicles are eligible for transfers, leaving some owners in a difficult position.
Impact on Tesla’s Reputation
This confusion over FSD transfer eligibility may affect Tesla’s reputation for customer loyalty. While the company is known for its rapid innovation and software advancements, the dissatisfaction stemming from these policy changes could lead to a decline in brand loyalty among existing customers.
As potential Cybertruck buyers reconsider their orders, many seem inclined to hold on to their older models until more clarity is provided on the FSD transfer situation.
