A prominent M&S Foodhall in Newport city centre is set to close this summer following the expiration of its lease. Management informed employees of the decision on September 7, 2023. The branch, located at Friars Walk, has been a popular destination since its establishment in 2010.
Impacts of the Closure
The closure has sparked frustration among shoppers, who have taken to social media to express their dissatisfaction. After the Newport Foodhall shuts its doors, customers will need to visit the M&S store on Malpas Road or the M&S Foodhall at Newport Retail Park in Spytty for their grocery and clothing needs.
Company Statement
Richard Owen, regional manager at M&S, stated that customer shopping habits are evolving. As part of a UK-wide store rotation program, the company is continually assessing its locations to ensure the best shopping experience. He confirmed the Newport site would close by the end of June 2026.
- Decision communicated to staff on September 7, 2023.
- Closure expected by June 2026.
- Popular site in operation since 2010.
Wider Strategy and Trends
This closure is part of M&S’s broader strategy to shut down underperforming stores. The retailer’s Oxford Street location in Swansea, operational since 1957, is also anticipated to close in late 2026, pending consultation.
Adam Hawksbee, M&S Head of External Affairs, mentioned that these closures are part of a national initiative to ensure stores are strategically located for optimal service delivery. The company cited a consistent decline in sales over the last decade as a key factor in their decision-making process.
Future Support for Employees
M&S management has expressed its commitment to assisting affected colleagues during this transition. They are exploring opportunities for relocation within nearby facilities when possible. Meanwhile, Newport residents can continue to access M&S products through nearby stores and online platforms.
