Sky TV customers throughout the UK faced significant disruptions on Saturday, January 10, which affected thousands of households. Outage reports surged on DownDetector, indicating nearly 8,000 incidents by 7 a.m. that morning. The issues predominantly revolved around Sky’s TV service.
Widespread Issues Across Major Cities
Approximately 80% of users reported difficulties with Sky TV. The complaints came from various locations, including:
- London
- Birmingham
- Liverpool
- Manchester
- Cardiff
- Glasgow
Customer Experiences
Many customers expressed frustration on DownDetector. One individual mentioned at 6:30 a.m.: “No TV on Sky Q or Sky Q Mini. Done usual resets, unplugged, even reset connection to WiFi router and still nothing.” Another user from Manchester reported that their Sky box had been stuck initializing for two hours.
As the morning progressed, some users noted that their services had resumed, while others continued to struggle. A customer said, “Main box on but no signal on mini box despite reconnecting,” highlighting ongoing issues even after 10 a.m.
Troubleshooting Suggestions
To address the outages, some users offered troubleshooting tips. One suggestion was to restart the main set-top box to potentially restore service. Sky customers have the option to check updates regarding their TV and broadband services through the online Service Checker.
Sky has been contacted for comment to provide updates on the situation. Customers can expect further information as it becomes available.
