A recent viral video showcasing an Alberta family’s discomfort during a WestJet flight has sparked a vital discussion on passenger legroom regulations in Canada. The incident occurred on December 26, 2025, when Amanda Schmidt, her father Manfred, and her mother boarded a flight from Edmonton to Toronto, headed for the Dominican Republic.
Passenger Experience Highlights Need for Regulation
The family purchased ultra-basic economy seats that did not recline, resulting in a cramped experience. A video shared on TikTok features Manfred, who stands at 6 feet 3 inches and weighs approximately 220 pounds, struggling to fit comfortably. He remarked, “I could not get into the seat… I’m a little bit taller than normal, maybe, but not a lot.” The flight was set to last four hours, and Manfred expressed concerns about the lack of space, stating that “you’re jammed in there like a sardine.”
Although flight attendants eventually allowed him to move to a seat with more legroom, Amanda is pushing the airline for accountability regarding their seating arrangements. She described the experience as “inhumane,” emphasizing that travelers should expect a seat designed to accommodate human dimensions safely.
WestJet’s Response to Passenger Feedback
In response to the burgeoning outcry, WestJet issued a statement indicating that the aircraft in question is part of their reconfigured fleet. The airline aims to enhance air travel accessibility by modifying the seat pitch, which measures the space between seats. Some rows on their planes have a mere 28-inch pitch, significantly lower than the industry standard of 30 inches.
Later, the airline acknowledged the feedback on social media, admitting that the reconfigured seating “isn’t ideal for everyone.” Following negative reactions, WestJet even halted plans to install non-reclining seats on additional aircraft.
Pilots Express Concern Over Safety and Comfort
The WestJet pilots’ union has echoed concerns about the safety implications of the reduced legroom. Captain Jacob Astin, chair of the WestJet Master Executive Council, stated that while approved by Transport Canada, the tighter seat configurations compromise safety margins. He stressed the importance of delivering a comfortable flying experience, noting that it enhances customer satisfaction and strengthens the brand.
Lack of Regulations Draws Expert Attention
Aviation expert John Gradek from McGill University highlighted the absence of federal regulations concerning legroom on Canadian airlines. He stated that while reduced legroom is more prevalent in Europe, Canadian travelers currently lack protections or standards dictating the space required between seats.
According to Gradek, the federal government should intervene and establish minimum standards for customer service expectations in the airline industry. He remarked, “When does the government step in to say enough is enough?” Manfred Schmidt echoed this sentiment, calling for a standardization of legroom to ensure all passengers can move comfortably.
Government’s Role in Air Travel Standards
Transport Canada has stated that any modifications affecting aircraft safety must meet specific certification processes. They assess changes based on established airworthiness and safety standards. WestJet claims that all modifications comply with these rigorous regulations.
The ongoing discussion around passenger legroom regulations in Canada reflects a growing concern among travelers about the need for comfort and safety. It remains to be seen whether regulatory changes will be implemented in response to these pressing issues.
